FAQ
Step 1: Make an Online Reservation
Begin by visiting our website and navigating to the "Our Fleet" section. Choose the vehicle that suits your needs and select the number of days you'll be renting. Our online reservation system ensures a quick and efficient booking process.
Step 2: Provide Your Travel Details
At Smart Choice Rentals, we offer complimentary services such as airport pickup and drop-off or delivery to your villa, hotel, or Airbnb. To benefit from these services, we kindly ask you to provide us with your flight itinerary and details of your accommodation in The Turks and Caicos Islands during the reservation process.
Step 3: Arrival Information
Upon your arrival, our team will be ready to meet you at the airport or your specified location. To streamline this process, please ensure you provide us with accurate and up-to-date information regarding your arrival details, ensuring a seamless transition to your rental vehicle.
Step 4: Safety Deposit and Rental Payment
To complete the rental payment procedure, a safety deposit of $500 is required. This deposit serves as a security measure and will be fully refunded at the end of your rental period, provided the vehicle is returned in the same condition. This can be paid through our secure online payment system or in-person when you receive your vehicle.
We aim to make your car rental experience with Smart Choice Rentals as convenient and enjoyable as possible. Should you have any further questions or specific requirements, feel free to reach out to our dedicated customer service team, who will be happy to assist you. Safe travels!
Yes, absolutely! We're thrilled to offer you the opportunity to make early bookings in advance of our grand opening. You can secure your preferred rental vehicle by making a booking right now, free of charge.
Making an early booking is easy. Simply visit our website or give us a call to speak with one of our friendly representatives. They will guide you through the booking process and help you reserve your desired vehicle for your upcoming needs.
No, there's no charge for making an early booking. We understand that planning ahead is important, and we're here to make it convenient for you. You can secure your booking without any upfront fees.
Booking early not only ensures that you'll have the vehicle you need on the date you want, but it also gives you peace of mind knowing that your transportation is already taken care of. Plus, you'll be among the first to experience our exceptional rental services.
Absolutely! As a token of appreciation for your early commitment, we're offering an exclusive 15% discount if you book a vehicle for a week or longer. This is a fantastic opportunity to save on your rental and enjoy our premium services at a reduced rate.
We offer a diverse range of vehicles to cater to your specific needs. From compact cars to spacious Minivans, you'll find a selection that meets your requirements and preferences.
You must be at least 25 years old to rent a car with us. Please check our rental policy or contact our customer service for specific details.
To rent a car, you will need a valid driver's license and passport issued in your country of residence, a major credit card in your name for the required deposit and payment, and any additional identification documents as per local regulations.
Yes, additional drivers can be added to your reservation. Each additional driver must meet the age and license requirements and may be subject to an extra fee. Please inform us in advance or provide the necessary details at the time of pickup.
We operate on a "return as you received" fuel policy. You should return the rental car with the same fuel level as at the start of the rental. If the fuel level is lower, refueling charges will apply. Remember to check and plan accordingly before returning the vehicle.
Yes, we offer complimentary airport pick-up and drop-off services for guests who rent a vehicle for the full duration of their stay in the Turks and Caicos Islands.
If you choose not to rent a vehicle for your entire stay, we can still arrange an airport drop-off for a fee of $25 per person.
We understand that plans can change. You can cancel your reservation free of charge up to 24 hours before the scheduled pickup time. Late cancellations or no-shows may result in a cancellation fee. Refer to our cancellation policy for more details.
Yes, modifications to your reservation are allowed, subject to availability. You can make changes to the pickup or return dates, times, and locations. Please note that modifications may incur additional fees. Contact our customer service to assist you with any changes.
Late returns may result in additional charges. The rental period starts at the scheduled pickup date, and the vehicle should be returned by the agreed-upon return date. If you anticipate a late return, please inform us in advance to make appropriate arrangements.
Absolutely, at Smart Choice Rental Company, we offer comprehensive insurance coverage for your peace of mind during your rental period. We understand the importance of protecting both you and our vehicles, which is why we have made insurance coverage an integral part of our service.
When you rent a car from Smart Choice, insurance coverage is automatically included in the daily rental rate fee. This means that while you're driving our vehicles, you can be confident that you are protected in case of any unexpected incidents.
Ensuring that insurance coverage is mandatory not only safeguards your interests but also contributes to the overall safety and security of our fleet. It's a responsibility we take seriously to provide a worry-free rental experience for all our customers.
So, rest assured that when you choose Smart Choice Rental Company, you're not just renting a car, you're also investing in the added layer of protection that comes with our insurance coverage. Feel free to reach out to us if you have any further questions or concerns about our insurance policy – we're here to make your rental experience as smooth and secure as possible.
For any further assistance or inquiries, our customer service team is available to help you. You can reach us through phone, email, or live chat support on our website. We're here to make your car rental experience a smooth and enjoyable one.
If you find yourself in the unfortunate situation of losing the car key for your Smart Choice Rentals vehicle, please follow these steps:
1. Notify Smart Choice Rentals: The first and most crucial step is to immediately inform Smart Choice Rentals about the lost key. You can reach our customer service team at
1 (649) 246-4271 to report the issue.
2. Replacement Key Fee: Please be aware that there is a replacement key fee of $500 for any lost car key. This fee covers the cost of obtaining a new key, programming it to your vehicle, and ensuring the security of the rental. You will be responsible for covering this cost, so it's essential to take precautions to prevent key loss.
3. Alternative Transportation: While we work to provide you with a replacement key, you may need to arrange alternative transportation if the loss of the key renders the vehicle inoperable. Any costs associated with alternative transportation during this time will be your responsibility.
4. Timeline for Key Replacement: The time it takes to replace a lost key can vary depending on the vehicle's make and model. Our team will provide you with an estimated timeline for key replacement when you report the lost key. We will make every effort to expedite the process.
5. Prevention: To avoid the inconvenience and cost of a lost key, we recommend taking extra care with the rental vehicle's key. Consider using a keychain or pouch to keep it secure and easily identifiable. Always double-check that you have the key with you before locking the vehicle.
Remember that the $500 fee for a lost key is in place to cover the expenses associated with the replacement, and we appreciate your understanding in this matter. If you have any questions or need further assistance, please don't hesitate to contact our customer service team. Your safety and satisfaction are our top priorities.
Still Have Questions?
Have lingering questions about Smart Choice Car Rentals? Don't worry! Our friendly and knowledgeable customer support team is available to assist you. Whether you need clarifications on reservations, vehicles, or rental policies, we've got you covered. Contact us via phone, email, or live chat for quick and helpful answers. Your satisfaction is our top priority, and we're here to ensure you have all the information you need for a seamless and enjoyable car rental experience.